Therapist Terri Burns shares what "Masters of Marriage" do that "Disasters in Marriage" don't. (Hint: Put more deposits in their emotional bank account.) Her steps to conflict resolution take a page from FBI negotiation tactics: Start with the assumption of similarity. You & the other side are not that far off—you both want the same things. Only after you understand their view can you try to get them to accept your proposals.
You can learn more about what Terri does at Creative Couples and Counseling or contact her at terri2burns@gmail.com